FAQ

Returns

Return Policy

We ask that returns for fit or color be made in a timely manner and that items be kept in new condition with tags attached. We do our best to completely process returns within 7 business days of the date they arrive. During high traffic periods, it can take up to 14 business days for a return to be processed. Please note: Depending on your bank, refunds may take 3–7 business days to appear on your account.

Guarantee

All of our products are guaranteed for life against reasonable wear and tear. If you're not satisfied with one of our products, or if one of our products is not up to your standards, return it and we will either issue a full refund or exchange it for another product of equal or lesser value.

Shipping

Timeline

Delivery times vary depending on the shipping method selected in checkout and the destination of your package. If you selected our free shipping option, please note that it can take up to 10 business days to arrive. Faster shipping options are available during checkout. Please be aware that weather, shipping holidays, peak shipping seasons and incorrect billing information can delay the shipment of your order.

Tracking

You will be emailed the tracking number shortly after your order ships. To track your package, follow the tracking link in your email or input your tracking number into the carrier’s website. We also offer SMS text updates if you include your cell phone number upon checkout.

Product Info

Care

Grandeur products are designed to rigorous standards. Should you need some help cleaning up after your most recent adventure drop us a line and we'll get you covered. We’ve collected a number of cleaning solutions over the years for all different types of filth. Having trouble deciphering the hieroglyphics on the tag of your product? The Federal Trade Commission’s product care symbol guide will explain everything—and help you keep your gear in great shape.

Sizing

All of our products are "one size fits most" or OSFM although we do our best to include fit information in the tabs of each product page in an effort to provide you the best information possible.

Orders

Status

If a valid email address is provided at the time you place your order, you will receive an email confirmation followed by a shipping notification that includes tracking information for your package. To check the status of your order at any time, you can view your Order History found in your account. Shipment tracking is only available through the shipping notification email.

Cancellation or Changes

We process, pack and ship orders as quickly as possible. If you need to make changes or cancel an order, please contact us as soon as possible via the link at the bottom of this page. Please note that we are unable to cancel an order once it has been shipped.

Processing

We begin to process orders immediately upon receipt. Orders are processed Monday–Friday and ship out within 2-3 business days.

Confirmation

If a valid email address is entered at checkout, you will receive an email notification when your order has been submitted, followed by shipping and tracking information once the order has shipped. If you do not receive these emails, please check your spam/junk folder.

Other

Out of Stock

We do our best to make sure that no item on our site is sold out, however, there are times when this does occur due to high traffic. In the event that this does happen you will be notified of a potential wait of up to two weeks before your item is processed and will be upgraded to our fastest shipping option.

Reviews

To leave a review of a product, visit the item’s information page, scroll below the product details and click “Write a review.”

Security

To make your shopping experience simple and secure we use SSL (Secure Sockets Layer) technology. You should see a closed padlock or unbroken key (depending on your browser) to the left of the website URL assuring you that the site is secure.

Stickers

We’re stoked to send stickers your way, and we appreciate your support! To snag a few hit us up on our contact page via the link at the bottom of this page with "stickers" as the subject. Be sure to include your most up-to-date shipping address so we can have them sent out in a timely manner.

Counterfeits

Authenticity

Authentic Grandeur products are available ONLY at GrandeurHats.com

Sketchy Sites

Find something that feels a little off? Email us at info@grandeurhats.com and give us the details. Otherwise, here's how to tell you're in the wrong spot:

  • Is the URL suspect? GrandeurHats.com is the only online store and we do not have any online outlet or discount shops. Anything else is fake.
  • If the price discount looks too good to be true, it is.
  • Contact email should not be a commercial email provider (e.g. hotmail.com, gmail.com, yahoo.com) rather than a corporate address.
  • Policies such as shipping, refund, etc. are written poorly or don't make sense.

Resellers

Grandeur prohibits the sale of it's products on online marketplaces like amazon.com, ebay.com, overstock.com and walmart.com as well as in brick-and-mortar discount retailers like Costco and Sam's Club. Grandeur cannot assure that products you buy from these platforms or in these stores are authentic. Online marketplaces and auction sites such as those listed above usually do not guarantee the authenticity of the products on their sites.